About Talktalk

The Talktalk is established in July 2005 as a division of the Carphone Warehouse. Talktalk is Europe's leading independent communications retailer. Over the past 12 months the company have enjoyed phenomenal growth in becoming the leading alternative to BT in the small business market and it now serves over 100,000 businesses across the UK, and this is growing every week. The company has nearly 3 million customers and as of December 2006 is the fastest growing broadband provider in the UK. As a division of the Carphone Warehouse the Talktalk Business assures its customer's cost effective business telecoms, and a high level of customer service, backed by a solid network infrastructure that serves over 3.5 million subscribers and has been supporting business customers for over 11 years.

Some key facts about Talktalk Business and Carphone Warehouse Group are:

Carphone Warehouse Group:

1. Grown into Europe's leading independent mobile comms retailer & officially the fastest growing phone company in the UK
2. UK market share over 22% and 1855 stores across Europe and still growing.
3. Over 13,500 employees.
4. Over 2.66 million TalkTalk customers.
5. Over 596,000 Broadband Customers.
6. Turnover of £3.05 billion (y/e 2006).
7. Manage over 2.7 million mobile customers.

Talktalk Broadband Business:

• Targets solely small businesses with under 30 employees
• Over 100,000 customers and growing daily
• Offers Local Loop Unbundling to selected geographic area's
• The first business telecoms provider to offer Free Broadband to small businesses

The company offer small businesses a helping hand through its low cost telecoms, broadband, mobile and web services. The Talktalk don't have any lengthy holding or complicated IVR's - customers get straight through to its trained business advisor's. Originally solely a fixed landline provider, Talktalk now operates several MVNOs such as Talktalk Mobile, which led to the company allowing all calls between any Talktalk landline and any Talktalk mobile, or vice versa, free to consumers. It also offers Fresh Mobile and Mobile World along with its high-speed broadband Internet service to home phone subscribers.

With Talktalk Landline the customer can add a wide range of calling features such as inclusive voicemail, call waiting and mobile extra, which can save them 25% on all calls to UK mobiles. The Talktalk also started offering a free broadband service (up to 8 M bps with a 40 GB monthly download limit) for life to all subscribers to their Talk 3 international telephone tariff at £20.99/month. Conditions included signing up to a minimum 18 month contract and a £29.99 connection fee.